If the USB device was previously working, then subsequently became unusable, try Microsoft System Restore to go back to a time prior to when the device failed. Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt in on all Run Windows Update to check for operating system updates required for your computer. ![]() If the device still does not work, go to the next step. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your Microsoft provides a web-based automatic diagnosticĪnd repair application. ![]() If problems persist, continue to the next step.
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